Crypto FAQ
Gain deeper crypto insights and drive growth with our AI analytics. Make informed, data-driven decisions for stronger outcomes.
Your security comes first. At Iron Luxentis, we use bank-grade encryption, two-factor authentication (2FA), and cold storage for digital assets. We comply with strict financial regulations in Australia and undergo regular audits. Funds are insured against unauthorised access, so you can use our trading platform with confidence.
- Step-by-step guides with 24/7 support
- Risk-free demo account to practise with virtual funds
- Automated tools that take care of the hard work for you
- Get started from just and learn as you trade.
Withdrawals to bank cards are typically processed within 1-3 business days in most regions. Crypto withdrawals to external wallets are usually completed in under 30 minutes. Actual processing times may vary depending on your bank and verification status.
We monetise our trading platform through premium features and volume-based partnerships with exchanges, not user fees. There are no hidden charges — you’ll always see the exact transaction amount before you confirm.
Yes, Iron Luxentis is available in most countries worldwide (98+ and counting). During registration, select your country to confirm availability and view localised payment options. We comply with all local regulations to ensure our trading platform is safe and lawful to use.
- AI-powered recommendations – Receive personalised coin suggestions matched to your risk level
- Ready-made portfolios - Curated bundles (e.g., "Starter Pack", "DeFi Bundle")
- Live market signals - Real-time buy/sell alerts for leading cryptocurrencies
24/7 support is available via live chat or email at info@iron-luxentis.com. For urgent enquiries, we typically respond in under 15 minutes.
-
Licensed Service
- Registered with [FinCEN, FCA, and CySEC]
- Independent third-party firms conduct regular audits
-
Country-Specific Rules
- Automated geo-compliance: Our platform adapts to your local laws and regulations
- KYC verification is required where mandated by law
-
Your Funds Are Secure
- Bank-level security, just like your online banking
- 95% of assets are held offline in cold storage
-
Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA or SWIFT - 0% fees)
- PayPal (instant processing)
-
Crypto Deposits
- Direct crypto transfers (BTC, ETH, USDT) — 0% fees
- QR code scanning for mobile wallets
Crypto Support
Customer Support and Assistance
For any enquiries, please contact our partner broker directly via their official website. If you don’t yet have an account with a trusted brokerage partner, let us know and we’ll help you get set up on their trading platform. If you encounter any issues with your trading partner’s support, please get in touch with us and we’ll work to resolve them.
Support Hours
Our customer support team is available 24/7. On the rare occasion immediate access isn’t possible, our specialists will respond to your request as promptly as possible.
